Privacy Policy

Mergenia AI Pty Ltd
ABN 33 829 878 216
Melbourne, Victoria, Australia

Effective Date: 18th February 2026

Introduction

Mergenia AI Pty Ltd (“Mergenia AI”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

What Personal Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Email address
• Phone number
• Company or business name
• Job title
• Any information you provide in enquiry forms
• Information provided via email or phone communication
• Technical information such as IP address, browser type, device information, and website usage data

We only collect personal information that is reasonably necessary for our business activities.

Sensitive Information

We do not generally collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, biometric data, or other sensitive data).

If sensitive information is provided to us, it will only be used or disclosed as permitted by law or with your consent.

How We Collect Personal Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website
• Call our business
• Send us an email
• Engage with us via social media
• Subscribe to updates or communications
• Interact with our website (including through cookies and analytics tools)

Why We Collect Your Information

We collect and use personal information to:

• Respond to enquiries
• Provide and deliver our services
• Communicate with you about our services
• Improve our website and user experience
• Conduct marketing activities (where permitted by law)
• Comply with legal obligations

We will not use your personal information for purposes unrelated to our services without your consent.

Use of AI and Automated Tools

We may use AI-assisted tools and automated technologies to analyse information, improve our services, and streamline business processes.

These tools operate under human oversight and are used in accordance with applicable privacy laws and this Privacy Policy.

Marketing Communications

If you provide your contact details, we may send you information about our services, updates, or relevant insights.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in an email
• Contacting us directly

Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who assist in operating our business (such as IT providers, hosting providers, marketing platforms, CRM systems)
• Professional advisers
• Government authorities where required by law

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

We do not sell your personal information.

Website Analytics and Cookies

Our website may use cookies and third party analytics services such as Google Analytics to understand website traffic and improve user experience.

Cookies may collect non identifiable information such as browser type, pages visited, and time spent on site.

You can disable cookies through your browser settings, however this may affect website functionality.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include:

• Secure hosting environments
• Restricted access to personal data
• Use of secure platforms and software

While we take reasonable precautions, no system is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

We may require identity verification before releasing information.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us in writing. at info@mergenia.com.au

We will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Mergenia AI
Melbourne, Victoria, Australia
Email: info@mergenia.com.au
Call: 0416 882 055